Frequently asked questions
Hot Water
Q: Why don't i have Hot Water ?
A: The most common causes are:
- You may have an electrical fault, placement of thermostatic or element
- Relief valve is leaking
- The hot water heater is rusted and needs replacing
- Your gas supply has stopped
- Your solar panels may not be working properly
Plumbing
Taps & Toilets
Q: My toilet is leaking.
A: Your toilet system may need servicing, replacement of rubbers or valves.
Q: My tap is leaking.
A: Your tap washers may need replacing or you tap needs replacing.
Water Service
Q: My water bill is excessive.
A : You possibly have leaking taps,toilets
Q: My garden has water bubbling up through the ground.
A: You have a burst underground water pipe.
Drains
Blocked Drains
Q: Why is my toilet overflowing?
A: Its a sign that your sewerage system is blocked.
Q: Why are my drains overflowing outside?
A: Its a sign that you sewerage system is blocked.
Gas Fitting
Appliances not working
Q: My gas appliance is not working.
A: The most common causes are:
- Your gas supply is turned off at the gas meter
- Your gas bottles may need refilling
- The appliance may need servicing or replacing
